Shopping Mall Japan - Japanese Auction Bidding and website order service!

Payments and Deposits:
-What forms of payment do you accept?
-How do I make a deposit?
-When will I recieve an invoice for my winnings?
-How do I pay my invoice?
-How long do I have to pay?
-Can I add to my deposit?

Shipping and Storage:
-How long will it take to get my items?
-Are items stored in the USA?
-Can I store items in Japan?
-What does "Internal shipping" include?
-How do I request my items shipped to me?
-How long can I store items?
-Can you have the seller ship direct to me?
-Are packages shipped insured?
-My items were damaged in shipping. What now?

Japanese and Translation:
-Can you translate auctions?
-Can you ask the seller a question for me?

What is YHJ?
- YHJ (Yahoo! Japan Auctions) is the "Ebay" of Japan! Hundreds of thousands of items are available to bid on.
Why use a deputy service?
- A vast majority of sellers in Japan will not sell to customers outside of Japan. Even if they did, paying for your winnings can be a huge obsticle. We take care of all of that for you.
How do I search for items on YHJ?
- You can use our search engines to help you on your way, or you can request a specific search on our forums. Even if you don't know any Japanese, you may still be able to cut / paste certain Japanese characters into the YHJ search for desireable results. Just be sure your browser can disply Japanese characters, if not, there are usualy patches and downloads provided by your browsers maker available so you can display them.
How do I bid on YHJ auctions?
- After you register and get an account activated with us, its simply a matter of using our automated bidding system.
Are some auctions not allowed though your deputy?
- Huge items like vehicles, appliances, etc. are not allowed. Car parts are restricted to automotive accounts. Otherwise, simply use your common sense. If you can't ship it at the post office, you won't be able to bid.
What can I order with the Web Order service?
- Almost anything! If the USPS will ship it, chances are we can order it. The only requirement is that the website take a "wire" for payment, which is very common in Japan and most all sites accept them.
Any restrictions to the type of items I can order?
- In most cases, there are no restrictions. You can get just about anything you want. Only flammable items and weapons cannot be shipped overseas. Examples of such items include Airsoft guns and pre-filled lighters.
Do you accept international customers? (customers outside the USA?)
- We sure do! Our service is open nearly worldwide. European countries such as Germany, Italy, England, and Spain. We even have customers in Australia, Singapore and China and many more. But there are some countries we cannot conduct business in. Such as Russia, many middle-eastern countries, and Africa as a whole due to risk or unsecure shipping systems in those countries.

What forms of payment do you accept?
- We take credit cards (Visa, Mastercard, Discover, and American Express) and Paypal. New registers will not have the option to pay via Check or Money order, however; old customers who use these modes of payment will be grandfathered in and accepted.
How do I make a deposit?
- After you register we will send you a deposit request with complete instructions. Final activation after we recieved your deposit is typically within 24 hours.
When will I recieve an invoice for my winnings?
- We can typically invoice you for a won auction 3 to 5 days after its end. However, it all depends on how quickly the seller operates and bills us. Sometimes its quick, other times it can take many days. Please sit back, be patient, and we'll get that invoice out as soon as we can.
How do I pay my invoice?
- Normal invoices and shipping invoices will both have complete instructions on how to pay. Its extremely simple.
How long do I have to pay? Are there any late fees?
- Generally you have 14 days from the day we send your invoice. You can find that info here under Late Fees.
Can I add to my deposit?
- You sure can! If making a cash depsoit, simply send it to us and be sure to mention your username! If you want to increase an authorization, simply let us know the -total- amount you want us to authorize and we'll get right on it. Keep in mind you can't mix deposit types.

Is it real time bidding?
- All auctions bid on through our automated system are in real time.
How do I know what I'm bidding on.
- Usually its pretty obvious, but be sure to use the translators to help out! If you're unsure about an item then its best not to bid.
What if the seller won't ship internationally?
- Thats why we're here. It doesn't matter if they ship internationally or not, we'll still get it for you.
How do I know my bid was placed?
- There are 2 ways. 1st check your user info page and see if the item number is listed. Another way is to simply check the auction and see if "chaosjapan_xxx" is the high bidder. (xxx being "ltd", "ac", "smj", or "tokyo")
Can I use the automated system to bid on Adult items or dutch (multiple item) auctions?
- Most adult items related to anime can be bid on using the automated system. Some adult goods are restricted to manual bidding . Dutch auctions are not handled by our automated system and must use the manual bid form.
How do I know if I won or not?
- Check up on your user info page. If you win you'll get a "congratulations" email. If you lose, it will simply be noted in your info page. You'll also get an email if you got outbid. Outbid notices are generally quick, but not in real time.
Can I raise my bid?
- You sure can. Just bid on it the same way as you did prior.
Can I cancel my bid?
- Under no circumstance can a bid be canceled. If you bid on the wrong item, if you bid the wrong amount, or if you simply can't afford the item, you will NOT be able to cancel the bid. This is why we have bid confirmation screen so you can review you bid.
Another SMJ user is already bidding, can I still bid?
- Yes you can! This ability is described as a bidwar in our fees page.

How long will it take to get my items?
- We always ask a minimum of 1 months time, however we've been able to average about 2 weeks. This all depends on how fast the seller operates, how fast the postal system works, customs clearance, and how you request an item shipped. Shipping times are almost never predictable.
Are items stored in the USA?
- If you live in North America yes they are, otherwise they are stored in japan. Better details can be found in the Shipping and Storage system pages.
Can I store items in Japan (North American customer)?
- If your items qualify as large / bulky then we will likley store your items in Japan for you. Otherwise they must go via the batch system.
What does "internal shipping" include?
- Internal shipping is the total shipping charges required to get the item from the seller in Japan, to whichever storage facility your items are being stored at. It will include at rare times additional fees the sellers tack on such as a 3% YHJ fee.
How do I request items shipped to me?
- Items are not typically shipped out automaticly unless they qualify as an "auto-shippment". They are stored in one of our facilities. You must make a shipping request when you want them shipped out.
How long can I store items?
- They can be stored in Japan for 1 month, the US office for up to 3.
Can you have the seller ship directly to me.
- Sorry, but with the exception of rare cases as determined by the Tokyo staff, we will never ask the seller to ship directly to you even if they do ship internationally. All items purchased through us must be shipped though us.
Are packages shipped insured?
- All packages are insured for the value of the item by default unless the chosen / used shipping option doesn't allow insurance such as SAL-printed, Standard Air, and SEA.
My items were damaged in shipping. What now?
- You must go file a claim with your local post office as soon as you can. There is nothing we can do from our end untill you file the claim.

Can you translate auctions?
- We can't translate them for you, but there are many online programs that can. Just check our translation help page.
Can you ask the seller a question for me?
- Unfortuently we have stopped this part of the service for the time being. Hopefully we can accept questions again as time allows.

I need a few extra days to pay, can you help?
- We will always offer a few extra days in good faith, all you have to do is ask.
I'm just a little late with payment, will I still be charged a late fee?
- Typically if you're just a few days late we'll waive the late fee. We understand that things do come up occasionally. We don't like charging late fees just as much as you would like paying them.
If your credit card is declined....
- We will contact you and ask if you have an alternative method to pay. Depending on the amount, we may or may not lock your account. Each situation will be evaluated.
If your payment is charged back to us....
- Your account will be locked untill we can settle the problem.

Got a question you would like to see in the F.A.Q.? Ask!

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