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YHJ
and Deputy Service in general:
-What is YHJ?
-Why use a deputy service?
-How do I search for items on YHJ.
-Bidding on YHJ.
-Are some auctions not allowed?
-What can I order with the special request service?
-Any restrictions to the type of items I can order?
-Do you accept international customers? |
Payments
and Deposits:
-What forms of payment do you accept?
-How do I make a deposit?
-When will I recieve an invoice for my winnings?
-How do I pay my invoice?
-How long do I have to pay?
-Can I add to my deposit? |
Placing
a Bid:
-Is it real time bidding?
-How do I know what I'm bidding on?
-What if the seller won't ship internationally?
-How do I know my bid was placed?
-Can I use the automated system to bid on
adult items? on dutch auctions?
-How do I know if I won or not?
-Can I raise my bid?
-Can I cancel my bid?
-An SMJ user is already bidding, can I still bid?
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Shipping
and Storage:
-How long will it take to get my items?
-Are items stored in the USA?
-Can I store items in Japan?
-What does "Internal shipping" include?
-How do I request my items shipped to me?
-How long can I store items?
-Can you have the seller ship direct to me?
-Are packages shipped insured?
-My items were damaged in shipping. What now? |
Special Orders:
-Can these combine and ship with other auctions and purchases?
-Are pre-orders ok?
-Can I modify my order after it has been submitted-?
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Bidders, Yahoo, and Rakuten Shops:
-Can these combine and ship with other auctions and purchases?-
-How can I search these places?
-Are pre-orders ok?
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Payment
Problems:
-I need a few extra days
to pay, can you help?
-If your credit card is declined....
-If a payment is charged back...
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Yahoo
Japan Auctions general:
- What
is YHJ?
- YHJ
(Yahoo! Japan Auctions) is the "Ebay"
of Japan! Hundreds of thousands of items are
available to bid on.
- Why
use a deputy service?
- A
vast majority of sellers in Japan will not
sell to customers outside of Japan. Even if
they did, paying for your winnings can be
a huge obsticle. We take care of all of that
for you.
- How
do I search for items on YHJ?
- You
can use our search engines to help you on
your way, or you can request a specific search
on our forums. Even if you don't know any
Japanese, you may still be able to cut / paste
certain Japanese characters into the YHJ search
for desireable results. Just be sure your
browser can disply Japanese characters, if
not, there are usualy patches and downloads
provided by your browsers maker available
so you can display them.
- How
do I bid on YHJ auctions?
- After
you register and get an account activated
with us, its simply a matter of using our
automated bidding system.
- Are
some auctions not allowed though your deputy?
- Huge
items like vehicles, appliances, etc. are
not allowed. Car parts are restricted to automotive accounts.
Otherwise, simply use your common sense. If
you can't ship it at the post office, you
won't be able to bid.
- What
can I order with the Web Order service?
- Almost anything! If the USPS will ship it, chances are we can order it. The only requirement is that the website take a "wire" for payment, which is very common in Japan and most all sites accept them.
- Any restrictions to the type of items I can order?
- In most cases, there are no restrictions.
You can get just about anything you want. Only flammable items and weapons cannot be shipped overseas. Examples of such items include Airsoft guns and pre-filled lighters.
- Do
you accept international customers? (customers
outside the USA?)
- We
sure do! Our service is open nearly worldwide. European countries such as Germany,
Italy, England, and Spain. We even have customers
in Australia, Singapore and China and many
more. But there are some countries we cannot conduct business in. Such as many middle-eastern countries, select South American areas, and Africa as a whole due to risk or unsecure shipping systems in those countries.
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Payments
and Deposits:
- What
forms of payment do you accept?
- We
take credit cards (Visa, Mastercard, Discover, and American Express) and Paypal. New registers will not have the option to pay via Check or Money order, however; old customers who use these modes of payment will be grandfathered in and accepted.
- How
do I make a deposit?
- After
you register we will send you a deposit request
with complete instructions. Final activation after we recieved your deposit is typically within
24 hours.
- When
will I recieve an invoice for my winnings?
- We
can typically invoice you for a won auction
3 to 5 days after its end. However, it all
depends on how quickly the seller operates
and bills us. Sometimes its quick, other times
it can take many days. Please sit back, be
patient, and we'll get that invoice out as
soon as we can.
- How
do I pay my invoice?
- Normal
invoices and shipping invoices will both have
complete instructions on how to pay. Its extremely
simple.
- How
long do I have to pay? Are there any late fees?
- Generally you have 14 days from the day we send your invoice. You
can find that info here under Late Fees.
- Can
I add to my deposit?
- You
sure can! If making a cash depsoit, simply
send it to us and be sure to mention your
username! If you want to increase an authorization,
simply let us know the -total- amount you
want us to authorize and we'll get right on
it. Keep in mind you can't mix deposit types.
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Placing
a bid:
- Is
it real time bidding?
- All
standard YHJ auctions bid on through our automated system
are in real time. Some auctions and items will require use of the manual bid form.
- How
do I know what I'm bidding on.
- Usually
its pretty obvious, but be sure to use the
translators to help out! If you're unsure
about an item then its best not to bid.
- What
if the seller won't ship internationally?
- Thats
why we're here. It doesn't matter if they
ship internationally or not, we'll still get
it for you.
- How
do I know my bid was placed?
- There
are 2 ways. 1st check your user info page
and see if the item number is listed. Another
way is to simply check the auction and see
if "chaosjapan_xxx" is the high
bidder. (xxx being "ltd", "ac", "smj", or "tokyo")
- Can I use the automated system to bid on Adult
items or dutch (multiple item) auctions?
- Most adult items related to anime can be bid on using the automated system. Some adult goods are restricted to manual bidding . Dutch auctions are not handled by our
automated system and must use the manual bid form.
- How
do I know if I won or not?
- Check
up on your user info page. If you win you'll
get a "congratulations" email. If
you lose, it will simply be noted in your
info page. You'll also get an email if you got outbid. Outbid notices are generally quick, but not in real time.
- Can
I raise my bid?
- You
sure can. Just bid on it the same way as you
did prior.
- Can
I cancel my bid?
- Under
no circumstance can a bid be canceled. If
you bid on the wrong item, if you bid the
wrong amount, or if you simply can't afford
the item, you will NOT be able to cancel the
bid. This is why we have bid confirmation
screen so you can review you bid.
- Another
SMJ user is already bidding, can I still bid?
- Yes
you can! This ability is described as a bidwar
in our fees page.
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Shipping
and Storage:
- How
long will it take to get my items?
- We
always ask a minimum of 1 months time, however
we've been able to average about 2 weeks.
This all depends on how fast the seller operates,
how fast the postal system works, customs clearance, and how
you request an item shipped. Shipping times
are almost never predictable.
- Are
items stored in the USA?
- If you live in North America yes they are, otherwise they are stored in japan. Better details can be found in the Shipping and Storage system pages.
- Can
I store items in Japan (North American customer)?
- If your items qualify as large / bulky then we will likley store your items in Japan for you. Otherwise they must go via the batch system.
- What
does "internal shipping" include?
- Internal
shipping is the total shipping charges required
to get the item from the seller in Japan,
to whichever storage facility your items are
being stored at. It will include at rare times additional fees the sellers tack on such as a 3% YHJ fee.
- How
do I request items shipped to me?
- Items
are not typically shipped out automaticly unless they qualify as an "auto-shippment". They are
stored in one of our facilities. You must
make a shipping
request when you want them shipped out.
- How
long can I store items?
- They can be stored in Japan for 1 month, the US office for up to 3.
- Can
you have the seller ship directly to me.
- Sorry,
but with the exception of rare cases as determined by the Tokyo staff, we will never ask the seller to ship directly
to you even if they do ship internationally.
All items purchased through us must be shipped
though us.
- Are
packages shipped insured?
- All
packages are insured for the value of the
item by default unless the chosen / used shipping
option doesn't allow insurance such as SAL-printed,
Standard Air, and SEA.
- My
items were damaged in shipping. What now?
- You
must go file a claim with your local post
office as soon as you can. There is nothing
we can do from our end untill you file the
claim.
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Special Orders:
- Can these combine and ship with auctions and other purchases?
- Are
pre-orders ok?
- Yes they are, and we'll invoice you when the seller bills us. Sometimes thats up front, other times it may not be until the item is released.
- Can I modify my order after its been submitted?
- Unfortunetly no. Orders cannot be canceled or modified once submitted.
Bidders Auction, and Yahoo, Bidders, Rakuten Shops:
- Can these combine and ship with other auctions?
- How can I search these places?
- Use our search form on the very front page and select the proper search type. Those would be "Bidders Stores", "Rakuten Stores", "Yahoo Stores", and "Bidders Auction".
- Are pre-orders ok?
- Yes they are, and we'll invoice you when the seller bills us. Sometimes thats up front, other times it may not be until the item is released.
Japanese
and Translation:
- Can
you translate auctions?
- We
can't translate them for you, but there are
many online programs that can. Just check
our translation help page.
- Can
you ask the seller a question for me?
- Unfortuently
we have stopped this part of the service for
the time being. Hopefully we can accept questions
again as time allows.
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Payment
problems:
- I
need a few extra days to pay, can you help?
- We
will always offer a few extra days in good
faith, all you have to do is ask.
- I'm
just a little late with payment, will I still
be charged a late fee?
- Typically
if you're just a few days late we'll waive
the late fee. We understand that things do
come up occasionally. We don't like charging
late fees just as much as you would like paying
them.
- If
your credit card is declined....
- We
will contact you and ask if you have an alternative
method to pay. Depending on the amount, we
may or may not lock your account. Each situation
will be evaluated.
- If
your payment is charged back to us....
- Your
account will be locked untill we can settle
the problem.
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Got
a question you would like to see in the F.A.Q.? Ask! |
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